Privacy Policy
YOUR PRIVACY IS IMPORTANT TO US
It is Heavens Hotel’s policy to respect your privacy regarding any information we may collect from you on our website, www.heavenshotelhoorn.com/ and other sites we own and operate.
We ask for personal information only when we truly need it to serve you. We collect it honestly and lawfully, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.
Personal information we receive from you includes:
Your first name, last name, phone number, address, email address, credit card information (card type, credit card number, cardholder name, expiration date and security code), information about your stay, date of arrival and departure, special requests, comments about your service preferences (including room preferences, facilities or other services used), information you provide regarding your preferences for marketing or in connection with your participation in surveys, contests or promotions
At all times, we will inform you of the manner in which we process your personal information. Under no circumstances does Heavens Hotel provide your information to third parties without your consent.
We only keep the information collected for as long as necessary to provide you with the service you have requested. We protect the information we store to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties, except as required by law.
Our website may link to external sites that are not operated by us. Please note that we have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may not be able to provide you with the services you desire.
Your use of our website is considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please feel free to contact us.
Cookies
1. WHAT ARE COOKIES?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive or mobile device when you visit a website. These pieces of information travel back and forth between the website’s server and your browser. In this way, cookies make it possible to identify a user’s terminal (computer, smartphone, etc.) and present website content in a way that is customized to the user’s preferences. Cookies cannot be used to identify a physical person.
2. WHY DO WE USE COOKIES?
Hotel Heavens Hoorn uses cookies primarily to make your visit to our website as pleasant as possible and to provide you with a great experience. We also use it to collect anonymous analytics to improve our overall site approach.
3. COOKIES USED BY OUR WEBSITE
When you visit our website, we may install a range of cookies in your browser, depending on your preferences. Cookie categories:
INFORMATION
Some cookies are essential for the functioning of the website.
PERFORMANCE AND ANALYSIS
We may use cookies to assess the performance of our website, to understand the behavior of our visitors.
FUNCTIONAL
We use some cookies to remember certain preferences you make on our website.
FIRST PARTY
These cookies are set only by us and ensure the proper functioning of our website or mobile applications and remember your preferences.
THIRD PARTY
Other cookies are placed by a third party with a different domain name (e.g. Google, Facebook, LinkedIn). For details on the use of cookies by third parties, please refer to the cookie policy published on their websites.
MARKETING
We may use cookies that allow us to create a visitor profile based on your browsing habits in order to tailor the ads shown to your interests.
SOCIAL MEDIA
Some cookies allow you to share content from our website or mobile application on social media. These are third-party cookies placed by social media.
4. HOW TO MANAGE COOKIES ON OUR WEBSITE
You can manage/delete the cookie settings through your browser settings. You are free to delete certain cookies or block their installation on your device. Please note that if you disable cookies completely, our website may not work correctly.
Google Analytics: we use Google Analytics to measure how users found us, how they use our website and to improve our website. You can opt-out of Google Analytics by installing an Opt-out Browser Add-on here: link
4.1 ACCEPTING COOKIES
On your first visit to our website or mobile application, we will ask you to accept the cookies mentioned above. You can accept our cookies by explicitly clicking “accept” or by continuing to our website or mobile application.
5. WAAR KAN IK MEER INFORMATIE KRIJGEN?
If you have any questions about this cookie policy, please send us an email at: info@heavenshotelhoorn.com
Special personal data
In principle, we do not request any special personal data from you. However, it may be the case that you do provide us with special data. For example, because you tell us your dietary requirements or that you are disabled. This is in connection with access to our location or help. This information helps us to provide you with the best possible service. If possible, these data will be kept anonymous. In any case they will be destroyed as soon as possible.
We keep our privacy statement up to date. It is therefore possible that the statement will change as a result of changing legislation or regulations. You can read our last updated version of November 1, 2020 here. If you think that something is missing or wrong with our privacy statement, we would appreciate it if you pass this on via the e-mail address info@heavenshotelhoorn.com.
If you have any complaints about how we deal with your privacy and you feel that we are not helping you properly, you have the right to file a complaint. You can submit this complaint to the Dutch privacy regulator: the Authority for the Protection of Personal Data. You can read how to submit a complaint at www.autoriteitpersoonsgegevens.nl.
Of course we hope the latter is not necessary and that you will enjoy your stay at Heavens Hotel without worries.
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