{"id":4386,"date":"2026-01-13T11:44:24","date_gmt":"2026-01-13T11:44:24","guid":{"rendered":"https:\/\/heavenshotelproject.heavenshotelhoorn.com\/algemene-voorwaarden\/"},"modified":"2026-04-01T11:04:51","modified_gmt":"2026-04-01T11:04:51","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/heavenshotelhoorn.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Algemene voorwaarden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4386\" class=\"elementor elementor-4386 elementor-3057\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-540929c e-flex e-con-boxed e-con e-parent\" data-id=\"540929c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-032a93f e-flex e-con-boxed e-con e-parent\" data-id=\"032a93f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2f12c elementor-widget elementor-widget-heading\" data-id=\"3a2f12c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Algemene Voorwaarden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119d845 elementor-widget elementor-widget-heading\" data-id=\"119d845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Annulerings- en aanvullende voorwaarden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b634ed elementor-widget elementor-widget-heading\" data-id=\"6b634ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hotel informatie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5969264 elementor-widget elementor-widget-heading\" data-id=\"5969264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Checkin<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a14aa9 elementor-widget elementor-widget-text-editor\" data-id=\"7a14aa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Check-in at Heavens Hotel Hoorn is guaranteed from 3 p.m. on the day of arrival. In some cases, depending on availability, an earlier check-in may be offered. If this requires a different room category or upgrade, an additional rate may apply. Our team will be happy to inform you about the available options upon arrival.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b3e96 elementor-widget elementor-widget-heading\" data-id=\"93b3e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Checkout<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a39a649 elementor-widget elementor-widget-text-editor\" data-id=\"a39a649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Check-out must take place before 11:00 am on the day of departure. If available, a late check-out until 13:00 can be requested at a surcharge of \u20ac25. An additional night&#8217;s stay may be charged at the applicable daily rate for departures after 13:00.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-614b4ca elementor-widget elementor-widget-heading\" data-id=\"614b4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Toeristenbelasting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e24bbb elementor-widget elementor-widget-text-editor\" data-id=\"1e24bbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tourist tax is currently \u20ac3.70 per person per night. This rate is set by the municipality of Hoorn and may be adjusted annually. Tourist tax is charged separately unless otherwise stated at the time of reservation.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ac4f3 elementor-widget elementor-widget-heading\" data-id=\"b7ac4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ontbijt<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ed897 elementor-widget elementor-widget-text-editor\" data-id=\"39ed897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Breakfast is served at Restaurant The Saint, located on the first floor of the building that houses Heavens Hotel Hoorn. Restaurant The Saint operates as an independent business and provides breakfast for guests of the hotel. If breakfast is not included in your reservation, it can be added at a rate of \u20ac19.50 per person per day.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f34ce2 elementor-widget elementor-widget-heading\" data-id=\"9f34ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Huisdieren<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df04dcf elementor-widget elementor-widget-text-editor\" data-id=\"df04dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Huisdieren zijn niet toegestaan in Heavens Hotel Hoorn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0af516 elementor-widget elementor-widget-heading\" data-id=\"f0af516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PLaatsing extra bed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d78cc5f elementor-widget elementor-widget-text-editor\" data-id=\"d78cc5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Adding an extra bed is possible at a rate of \u20ac35 per night, depending on availability and room category. Breakfast can be optionally booked at \u20ac19.50 per person per day. The applicable tourist tax is also charged per person per night.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fec6a84 elementor-widget elementor-widget-heading\" data-id=\"fec6a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PLaatsing baby bed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-556f9b2 elementor-widget elementor-widget-text-editor\" data-id=\"556f9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A cot can be placed, subject to availability, at a rate of \u20ac10 per night. Linen is not included. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2a9168 elementor-widget elementor-widget-heading\" data-id=\"a2a9168\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Annulerings- en aanvullende voorwaarden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c7ae elementor-widget elementor-widget-heading\" data-id=\"b36c7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Private reservations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c10cf2 elementor-widget elementor-widget-text-editor\" data-id=\"7c10cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The conditions below apply to private reservations up to and including four rooms. The day of arrival begins at 00:00 local time. <\/p><p><strong>Flexible rate<\/strong><\/p><ul><li data-section-id=\"8klg7o\" data-start=\"2659\" data-end=\"2710\"><p data-start=\"2661\" data-end=\"2710\">Cancellation up to 2 days before arrival: free of charge<\/p><\/li><li data-section-id=\"1eurpg4\" data-start=\"2711\" data-end=\"2813\"><p data-start=\"2713\" data-end=\"2813\">Cancellation within 2 days before arrival: 100% of the agreed room rate for the first night<\/p><\/li><li data-section-id=\"1u7cdyr\" data-start=\"2814\" data-end=\"2877\"><p data-start=\"2816\" data-end=\"2877\">No-show: 100% of the total agreed reservation value<\/p><\/li><\/ul><p><strong>Non-Refundable Rates<\/strong><br>Reservations made at a non-refundable or early booking rate cannot be cancelled or changed free of charge. The full amount of the reservation may be charged at the time of booking and is non-refundable upon cancellation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98369b3 elementor-widget elementor-widget-heading\" data-id=\"98369b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cashless Hotel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa299ab elementor-widget elementor-widget-text-editor\" data-id=\"aa299ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Heavens Hotel Hoorn is a cashless hotel. Payments can only be made by debit or credit card. Cash payments are not accepted. If paying by credit card, the amount due may be authorized or debited immediately upon payment or prior to arrival.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9772404 elementor-widget elementor-widget-heading\" data-id=\"9772404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">BTW wijzigingen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59dff98 elementor-widget elementor-widget-text-editor\" data-id=\"59dff98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The VAT rate on hotel stays is subject to change by the government. If a change in the VAT rate or other government levies becomes applicable after the time of reservation, Heavens Hotel Hoorn reserves the right to pass on these changes in the final price of the reservation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba5609d elementor-widget elementor-widget-heading\" data-id=\"ba5609d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Prijscorrecties<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dfcf55 elementor-widget elementor-widget-text-editor\" data-id=\"1dfcf55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Heavens Hotel Hoorn reserves the right to correct or cancel a reservation if there is an apparent error in prices, rates or other reservation information due to system error, publication error or administrative error. In this case, the guest will be informed as soon as possible, and at the latest within seven days of making the reservation. In this case, the guest has the right to cancel the reservation free of charge.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c931ef elementor-widget elementor-widget-heading\" data-id=\"9c931ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aansprakelijkheid en schade<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d1def5 elementor-widget elementor-widget-text-editor\" data-id=\"2d1def5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Heavens Hotel Hoorn is not liable for loss, theft or damage to personal property of guests, unless there is intent or gross negligence on the part of the hotel. Damage caused by the guest to hotel rooms, inventory or common areas may be recovered by the hotel from the guest. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72a251 elementor-widget elementor-widget-heading\" data-id=\"b72a251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Overmacht<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa62aaa elementor-widget elementor-widget-text-editor\" data-id=\"aa62aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4776\" data-end=\"5189\">Heavens Hotel Hoorn is not obliged to fulfill any obligations if this is not reasonably possible due to force majeure. Force majeure includes failures in energy supply, failure of internet or technical systems, government measures, natural disasters, epidemics, strikes, fire, water damage and other circumstances beyond the reasonable control of the hotel. <\/p><p data-start=\"5191\" data-end=\"5398\">In geval van overmacht kan Heavens Hotel Hoorn de uitvoering van de overeenkomst opschorten of be\u00ebindigen. Waar mogelijk zal het hotel zich inspannen om samen met de gast tot een passende oplossing te komen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b477fd elementor-widget elementor-widget-heading\" data-id=\"6b477fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gedrags- en huisregels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a46cc elementor-widget elementor-widget-text-editor\" data-id=\"d8a46cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5431\" data-end=\"5712\">To ensure a pleasant stay for all guests, guests are expected to be considerate of other guests, employees and local residents. Noise, nuisance behavior or other forms of nuisance within the hotel or in the immediate vicinity are not permitted. <\/p><p data-start=\"5714\" data-end=\"5935\">Heavens Hotel Hoorn behoudt zich het recht voor om bij overtreding van de huisregels passende maatregelen te nemen, waaronder het ontzeggen van verdere toegang tot het hotel, zonder restitutie van reeds betaalde bedragen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c8ee3 elementor-widget elementor-widget-heading\" data-id=\"10c8ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rookvrij hotel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cdb1ee elementor-widget elementor-widget-text-editor\" data-id=\"9cdb1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Heavens Hotel Hoorn is een volledig rookvrij hotel. Smoking is not permitted in hotel rooms, bathrooms and other indoor areas of the hotel. If it is determined that smoking has occurred in violation of this policy, the hotel may charge additional cleaning and repair fees. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-671275d elementor-widget elementor-widget-heading\" data-id=\"671275d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Toepasselijk recht<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccda59e elementor-widget elementor-widget-text-editor\" data-id=\"ccda59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All agreements between Heavens Hotel Hoorn and its guests are governed exclusively by Dutch law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b39d2d elementor-widget elementor-widget-heading\" data-id=\"4b39d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90d9fa2 elementor-widget elementor-widget-text-editor\" data-id=\"90d9fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6400\" data-end=\"6502\">For questions, comments or additional information, please contact Heavens Hotel Hoorn at:<\/p><p data-start=\"6504\" data-end=\"6530\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6504\" data-end=\"6530\">info@heavenshotelhoorn.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Algemene Voorwaarden Annulerings- en aanvullende voorwaarden Hotel informatie Checkin Check-in at Heavens Hotel Hoorn is guaranteed from 3 p.m. on the day of arrival. In some cases, depending on availability, an earlier check-in may be offered. If this requires a different room category or upgrade, an additional rate may apply. Our team will be happy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4386","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Algemene voorwaarden - Heavens Hotel Hoorn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heavenshotelhoorn.com\/en\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Algemene voorwaarden\" \/>\n<meta property=\"og:description\" content=\"Algemene Voorwaarden Annulerings- en aanvullende voorwaarden Hotel informatie Checkin Check-in at Heavens Hotel Hoorn is guaranteed from 3 p.m. on the day of arrival. In some cases, depending on availability, an earlier check-in may be offered. If this requires a different room category or upgrade, an additional rate may apply. 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