Heavens Hotel respects your privacy and treats with care personal data collected and processed through our website(www.heavenshotelhoorn.com) and other websites operated by us.
Heavens Hotel Hoorn may be operated by several affiliated companies within the same organization. The company responsible for operating the hotel acts as the data controller for the processing of personal data. If the operation of the hotel is transferred to another company within the same organization, personal data necessary for reservations, stays and services may be transferred to this company in order to continue providing services to guests.
We process personal data only when it is necessary for the provision of our services, the performance of an agreement with you (for example, when making a reservation), the fulfillment of legal obligations, or when you have given your consent. The processing of personal data takes place in a lawful, careful and transparent manner.
The personal information we may collect includes, but is not limited to: your first name, last name, phone number, address, e-mail address, credit card information (such as card type, card number, cardholder name, expiration date and security code), information about your stay (such as arrival and departure dates), special requests, comments about your service preferences (such as room or facility preferences), and information you provide regarding marketing preferences or in connection with participation in surveys, contests or promotions.
We only use this information for purposes related to our services, such as processing reservations, taking care of your stay, customer service, administrative obligations, and – if applicable – informing you about offers or services when you have given your consent or when permitted by applicable law.
Personal data may be shared with third parties where this is necessary for the performance of our services (for example, with payment processors, IT service providers or accounting service providers), where we are required to do so by law, or where you have given your consent. In such cases, we will ensure that appropriate arrangements are made to ensure the protection of your personal data.
We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. During the retention period, we take appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction.
Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy policies of these websites and therefore cannot accept responsibility for the way these parties handle personal data.
You are free to decide not to provide certain personal data. In that case, however, we may not be able to provide certain services, such as processing reservations or providing hotel-related services, in full or at all.
By using our website, you agree to this privacy statement and the way we process personal data. If you have any questions about this privacy statement or the processing of your personal data, please contact us.
Cookies are small text files that are placed on your computer, tablet or smartphone when you visit our website. Cookies help us to ensure that the website functions properly, to gain insight into the use of the website and to optimise marketing activities (if you give your consent).
Cookies may contain personal data, such as an IP address or online identifiers, and are therefore subject to the General Data Protection Regulation (GDPR).
Heavens Hotel Hoorn uses cookies to ensure that the website functions correctly, to analyse and improve the use of the website and – only after your permission – for marketing and advertising purposes and for the integration of social media.
We use Cookiebot to manage cookies. Via Cookiebot you can indicate per category whether you accept or reject cookies. Necessary cookies are essential for the functioning of the website and cannot be disabled. Preference cookies remember your settings and preferences. Statistical cookies help us to gain insight into the use of the website, for example via Google Analytics. Marketing cookies are used to tailor advertisements to your interests. Social media cookies make it possible to share content via social networks and are placed by third parties.
When you first visit our website, you will be asked via the Cookiebot banner to give your consent to the placing of cookies, with the exception of necessary cookies. You can change or withdraw your consent at any time via the cookie settings on our website or delete cookies via your browser settings. Please note that disabling certain cookies may affect the functioning of the website.link
We use Google Analytics to gain insight into the use of our website. These cookies are only placed after your permission.
You can also unsubscribe via the Google Analytics Opt-out Browser Add-on.
Do you have any questions about this cookie statement?
Please contact us via info@heavenshotelhoorn.com
